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Owned and operated by Good Home Robots, our team is ready to answer questions about any of our robotic home products.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your robot vacuum, window cleaner, pool vacuum, or lawn mower ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way.
What is your return policy?
If your robotic product does not meet your expectations, you can initiate a return within the designated return window. Please contact our support team with your order number and we will walk you through the process.
Can I exchange my robot for a different model?
Exchanges are available for items in their original packaging and condition. If you ordered a robot vacuum but realized a robot lawn mower better suits your needs, our team can help arrange the swap.
Are your robots compatible with all floor or surface types?
Each product is designed for specific surfaces. Robot vacuums handle carpet and hard floors, pool vacuums work across various pool materials, and lawn mowers adapt to different yard sizes and grass types. Check each product page for detailed compatibility info.
Do your robots come with a warranty?
Our robotic products include the manufacturer warranty outlined on each product listing. If you experience any technical issues, contact our support team and we will guide you through the warranty claim process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Product Expertise
Our team knows robot vacuums, window cleaners, pool vacuums, and lawn mowers inside and out.
Free Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
